How we help

How we help

We’re here to make caring for your child easier, right from your phone. Here’s what we can safely and effectively help with.

Text us 24/7 for answers on everything from urgent issues to everyday questions about your child's health & development.

❌ See what's NOT covered

❌ See what's NOT covered

✅ See what's covered

✅ See what's covered

NOT Covered by Summer Health

NOT Covered by Summer Health

What we don’t treat or do

What we don’t treat or do

❌ Conditions we can’t treat

  • Medical emergencies (like trouble breathing or severe injuries)

  • Mental health emergencies (like suicidal thoughts or harming behaviors)

  • Infections that need an in-person exam or testing, such as:

  • Pneumonia

  • Ear infections (unless the parent has access to a remote device that allows the physician to assess the ear drum)

  • Strep throat (unless the parent is able to use our internal diagnostic)

  • Urinary tract infections (unless the patient has had urine sample collected and sent for culture)

❌ Services we don’t offer

  • Treating children without a legal guardian present

  • Refilling long-term or maintenance prescriptions

  • Prescribing controlled substances (like ADHD medications or sleep aids)

  • Ordering lab tests (for now)

⚠️ Prescribing antibiotics

We won’t prescribe antibiotics unless we’re confident it’s safe to do so — and we’ll always recommend in-person follow-up when needed.

Covered by Summer Health

Covered by Summer Health

What we can help you with

What we can help you with

✅ Common illnesses & symptoms (urgent care)

We can help evaluate and guide care for:

  • Fevers

  • Rashes

  • Coughs, colds, and congestion

  • Sore throats

  • Stomach bugs (vomiting or diarrhea)

  • Pain or burning when peeing

  • Mild head bumps

  • Minor cuts, scrapes, and burns

  • Constipation

  • Pink eye

  • Bug bites or stings

  • Headaches

  • Other mild illnesses that don’t need an in-person exam but can be diagnosed through chat, videos and photos

✅ General pediatric concerns

We also support you with:

  • Newborn and baby care (feeding, sleeping, safety)

  • Toddler milestones and potty training

  • Concerns about your child’s development

  • Behavioral or emotional concerns (we’ll help guide you to the right next step — we don’t provide therapy ourselves)

✅ What we do on our platform

We take your child’s history through chat, and if needed, use photos, videos, or audio to help assess.

  • Our medical team will make a care plan with you — this might include home care, a prescription, or guidance on where to go next.

  • If needed, we’ll guide you to the right level of care, like your pediatrician, urgent care, or the ER.

  • We can prescribe short-term medications, like antibiotics, when appropriate. However, prescriptions are done at the discretion of our physicians and according to our clinical guidelines and we do not guarantee that you will receive a prescription if you request one.