Frequently
asked questions
Frequently
asked questions
General
General
Can I text a doctor about more than 1 child?
Yes, you may text us about all of your children. Cheaper by the dozen.
Can I text a doctor about more than 1 child?
Yes, you may text us about all of your children. Cheaper by the dozen.
Can I text a doctor about more than 1 child?
Yes, you may text us about all of your children. Cheaper by the dozen.
What happens if I can't get access to a doctor?
You're our top priority. Give us a nudge at help@summerhealth.com if you haven't heard back in a while and we'll ensure a doctor gets back to you as soon as possible.
What happens if I can't get access to a doctor?
You're our top priority. Give us a nudge at help@summerhealth.com if you haven't heard back in a while and we'll ensure a doctor gets back to you as soon as possible.
What happens if I can't get access to a doctor?
You're our top priority. Give us a nudge at help@summerhealth.com if you haven't heard back in a while and we'll ensure a doctor gets back to you as soon as possible.
Can I call or do a video call with the doctor if I need to?
Coming soon! In the meantime, text us photos and videos and we can help. If something needs to be escalated, our provider will give you additional instructions specifying how and where you can receive in-person care.
Can I call or do a video call with the doctor if I need to?
Coming soon! In the meantime, text us photos and videos and we can help. If something needs to be escalated, our provider will give you additional instructions specifying how and where you can receive in-person care.
Can I call or do a video call with the doctor if I need to?
Coming soon! In the meantime, text us photos and videos and we can help. If something needs to be escalated, our provider will give you additional instructions specifying how and where you can receive in-person care.
What states is Summer Health available in?
Summer Health is currently available in all 50 U.S. states and Washington, D.C. No matter where you are, you can connect with our pediatricians via text to get fast, expert care for your child.
What states is Summer Health available in?
Summer Health is currently available in all 50 U.S. states and Washington, D.C. No matter where you are, you can connect with our pediatricians via text to get fast, expert care for your child.
What states is Summer Health available in?
Summer Health is currently available in all 50 U.S. states and Washington, D.C. No matter where you are, you can connect with our pediatricians via text to get fast, expert care for your child.
How can I add my spouse to my account?
You can add a spouse or sponsored caregiver to your account so that they can view all of your children’s pediatric care directly through Summer Health. Once you login to your account select “Account” in the navigation and scroll all the way down to the “Share access” section. Then, fill out the information requested and an invitation will be sent to an additional caregiver.
How can I add my spouse to my account?
You can add a spouse or sponsored caregiver to your account so that they can view all of your children’s pediatric care directly through Summer Health. Once you login to your account select “Account” in the navigation and scroll all the way down to the “Share access” section. Then, fill out the information requested and an invitation will be sent to an additional caregiver.
How can I add my spouse to my account?
You can add a spouse or sponsored caregiver to your account so that they can view all of your children’s pediatric care directly through Summer Health. Once you login to your account select “Account” in the navigation and scroll all the way down to the “Share access” section. Then, fill out the information requested and an invitation will be sent to an additional caregiver.
I signed up, but you now cover my insurance. How do I switch?
If you’re currently using Summer Health as a cash pay user (either through our membership or pay-per-visit plans) and you would like to switch to an Insurance plan that we currently accept please reach out to us at help@summerhealth.com and we will make the change.
I signed up, but you now cover my insurance. How do I switch?
If you’re currently using Summer Health as a cash pay user (either through our membership or pay-per-visit plans) and you would like to switch to an Insurance plan that we currently accept please reach out to us at help@summerhealth.com and we will make the change.
I signed up, but you now cover my insurance. How do I switch?
If you’re currently using Summer Health as a cash pay user (either through our membership or pay-per-visit plans) and you would like to switch to an Insurance plan that we currently accept please reach out to us at help@summerhealth.com and we will make the change.
Pricing
Pricing
How does pricing work?
Summer Health can be self-pay or paid for with insurance.
Self Pay
Pay-per-visit: $40 per visit. This is no-commitment, one time care. No insurance? No problem, this is a cash pay option. Free to sign up.
Unlimited membership: $20/month per family. This is unlimited care, unlimited visits for all children under the age of 19.
Insurance
Medicaid: Summer Health is in-network with certain Medicaid plans (and more coming soon) and is $0 for you. Check to see if we are covered by your Medicaid plan.
Commercial/private insurance: Summer Health is in-network with certain Commercial insurance plans. Depending on your insurance plan and deductible, a co-pay may be required after your visit.
How does pricing work?
Summer Health can be self-pay or paid for with insurance.
Self Pay
Pay-per-visit: $40 per visit. This is no-commitment, one time care. No insurance? No problem, this is a cash pay option. Free to sign up.
Unlimited membership: $20/month per family. This is unlimited care, unlimited visits for all children under the age of 19.
Insurance
Medicaid: Summer Health is in-network with certain Medicaid plans (and more coming soon) and is $0 for you. Check to see if we are covered by your Medicaid plan.
Commercial/private insurance: Summer Health is in-network with certain Commercial insurance plans. Depending on your insurance plan and deductible, a co-pay may be required after your visit.
How does pricing work?
Summer Health can be self-pay or paid for with insurance.
Self Pay
Pay-per-visit: $40 per visit. This is no-commitment, one time care. No insurance? No problem, this is a cash pay option. Free to sign up.
Unlimited membership: $20/month per family. This is unlimited care, unlimited visits for all children under the age of 19.
Insurance
Medicaid: Summer Health is in-network with certain Medicaid plans (and more coming soon) and is $0 for you. Check to see if we are covered by your Medicaid plan.
Commercial/private insurance: Summer Health is in-network with certain Commercial insurance plans. Depending on your insurance plan and deductible, a co-pay may be required after your visit.
What insurance plans are you in network with?
We are in-network with a number of insurance plans and constantly adding more. Plans we are currently in-network with can be found here.
What insurance plans are you in network with?
We are in-network with a number of insurance plans and constantly adding more. Plans we are currently in-network with can be found here.
What insurance plans are you in network with?
We are in-network with a number of insurance plans and constantly adding more. Plans we are currently in-network with can be found here.
What is Summer Health’s refund and cancellation policy?
Pay-per-visit: Visits will be billed to your credit card after the visit is completed. If you are not satisfied with your experience, please reach out to help@summerhealth.com to see if you qualify for a refund. Please note: We won’t prescribe antibiotics unless we’re confident it’s safe to do so - and we’ll always recommend in-person follow-up when needed.
Membership: Please note that we bill on a monthly basis. If you would like to cancel before your membership renews, you may do so at any time. To cancel, log in to care.summerhealth.com and select "Subscription." Click “Manage subscription” and from there you'll see the “Cancel plan” button. Your cancellation will be granted as of the date of request, and you will still be able to use your Summer Health account until the end of the billing period. For refunds, we will review your request and get back to you within 48 hours. If you qualify for a refund, we will honor your cancellation based on your date of request. Refunds of payment will be prorated based on the days of Summer Health Service delivered within the billing month. Please note that you will not be able to restart your membership yourself. Reach out to us at help@summerhealth.com with the subject “Restart membership” to reinstate your account.
What is Summer Health’s refund and cancellation policy?
Pay-per-visit: Visits will be billed to your credit card after the visit is completed. If you are not satisfied with your experience, please reach out to help@summerhealth.com to see if you qualify for a refund. Please note: We won’t prescribe antibiotics unless we’re confident it’s safe to do so - and we’ll always recommend in-person follow-up when needed.
Membership: Please note that we bill on a monthly basis. If you would like to cancel before your membership renews, you may do so at any time. To cancel, log in to care.summerhealth.com and select "Subscription." Click “Manage subscription” and from there you'll see the “Cancel plan” button. Your cancellation will be granted as of the date of request, and you will still be able to use your Summer Health account until the end of the billing period. For refunds, we will review your request and get back to you within 48 hours. If you qualify for a refund, we will honor your cancellation based on your date of request. Refunds of payment will be prorated based on the days of Summer Health Service delivered within the billing month. Please note that you will not be able to restart your membership yourself. Reach out to us at help@summerhealth.com with the subject “Restart membership” to reinstate your account.
What is Summer Health’s refund and cancellation policy?
Pay-per-visit: Visits will be billed to your credit card after the visit is completed. If you are not satisfied with your experience, please reach out to help@summerhealth.com to see if you qualify for a refund. Please note: We won’t prescribe antibiotics unless we’re confident it’s safe to do so - and we’ll always recommend in-person follow-up when needed.
Membership: Please note that we bill on a monthly basis. If you would like to cancel before your membership renews, you may do so at any time. To cancel, log in to care.summerhealth.com and select "Subscription." Click “Manage subscription” and from there you'll see the “Cancel plan” button. Your cancellation will be granted as of the date of request, and you will still be able to use your Summer Health account until the end of the billing period. For refunds, we will review your request and get back to you within 48 hours. If you qualify for a refund, we will honor your cancellation based on your date of request. Refunds of payment will be prorated based on the days of Summer Health Service delivered within the billing month. Please note that you will not be able to restart your membership yourself. Reach out to us at help@summerhealth.com with the subject “Restart membership” to reinstate your account.
I am on Medicaid, but I don’t see my plan listed.
Don't worry—we're expanding to new states as quickly as possible! Join our waitlist, and we'll notify you when we’re covered by your insurance. In the meantime, we have self-pay options:
Pay-per-visit: $40 per visit. This is no-commitment, one time care. No insurance? No problem.
Unlimited membership: $20/month per family. This is unlimited care, unlimited visits for all children under the age of 19.
I am on Medicaid, but I don’t see my plan listed.
Don't worry—we're expanding to new states as quickly as possible! Join our waitlist, and we'll notify you when we’re covered by your insurance. In the meantime, we have self-pay options:
Pay-per-visit: $40 per visit. This is no-commitment, one time care. No insurance? No problem.
Unlimited membership: $20/month per family. This is unlimited care, unlimited visits for all children under the age of 19.
I am on Medicaid, but I don’t see my plan listed.
Don't worry—we're expanding to new states as quickly as possible! Join our waitlist, and we'll notify you when we’re covered by your insurance. In the meantime, we have self-pay options:
Pay-per-visit: $40 per visit. This is no-commitment, one time care. No insurance? No problem.
Unlimited membership: $20/month per family. This is unlimited care, unlimited visits for all children under the age of 19.
Can I pay for Summer Health with my HSA or FSA?
Customers can use their FSA or HSA to pay for "pay-per-visit" services only. We are unable to accept FSA or HSA for monthly or annual unlimited member billing. This is because HSA and FSA dollars may only be used for services that have been rendered, rather than proactively offered. Starting January 1st, 2026, this policy may change. Please reach out to us at help@summerhealth.com if you have any questions.
Can I pay for Summer Health with my HSA or FSA?
Customers can use their FSA or HSA to pay for "pay-per-visit" services only. We are unable to accept FSA or HSA for monthly or annual unlimited member billing. This is because HSA and FSA dollars may only be used for services that have been rendered, rather than proactively offered. Starting January 1st, 2026, this policy may change. Please reach out to us at help@summerhealth.com if you have any questions.
Can I pay for Summer Health with my HSA or FSA?
Customers can use their FSA or HSA to pay for "pay-per-visit" services only. We are unable to accept FSA or HSA for monthly or annual unlimited member billing. This is because HSA and FSA dollars may only be used for services that have been rendered, rather than proactively offered. Starting January 1st, 2026, this policy may change. Please reach out to us at help@summerhealth.com if you have any questions.
What will copays be?
Unfortunately, there isn’t a clear answer to this question. The cost of co-pays is dependent on your insurance plan, your deductible, and a few other factors. We won’t know the amount of your co-pay until we submit your first claim but it’s generally the same as what a regular doctor’s visit co-pay would be.
What will copays be?
Unfortunately, there isn’t a clear answer to this question. The cost of co-pays is dependent on your insurance plan, your deductible, and a few other factors. We won’t know the amount of your co-pay until we submit your first claim but it’s generally the same as what a regular doctor’s visit co-pay would be.
What will copays be?
Unfortunately, there isn’t a clear answer to this question. The cost of co-pays is dependent on your insurance plan, your deductible, and a few other factors. We won’t know the amount of your co-pay until we submit your first claim but it’s generally the same as what a regular doctor’s visit co-pay would be.
Care
Care
Can Summer Health treat urinary tract infections (UTIs)?
Standard of care in pediatrics is to begin treatment for a suspected UTI after a urine culture sample has been collected. This needs to be done at a clinic or lab. Our pediatricians cannot prescribe antibiotics without the culture sample collected, even if there is an at-home urine test suggesting possible UTI. However, our pediatricians can help you determine if your child should be seen in person to have this test done. Here is a full list of what we treat and do not treat, please see refer to our site here.
Can Summer Health treat urinary tract infections (UTIs)?
Standard of care in pediatrics is to begin treatment for a suspected UTI after a urine culture sample has been collected. This needs to be done at a clinic or lab. Our pediatricians cannot prescribe antibiotics without the culture sample collected, even if there is an at-home urine test suggesting possible UTI. However, our pediatricians can help you determine if your child should be seen in person to have this test done. Here is a full list of what we treat and do not treat, please see refer to our site here.
Can Summer Health treat urinary tract infections (UTIs)?
Standard of care in pediatrics is to begin treatment for a suspected UTI after a urine culture sample has been collected. This needs to be done at a clinic or lab. Our pediatricians cannot prescribe antibiotics without the culture sample collected, even if there is an at-home urine test suggesting possible UTI. However, our pediatricians can help you determine if your child should be seen in person to have this test done. Here is a full list of what we treat and do not treat, please see refer to our site here.
What can and can’t be treated on Summer Health?
For a full list of what we treat and do not treat, please see refer to our site here.
What can and can’t be treated on Summer Health?
For a full list of what we treat and do not treat, please see refer to our site here.
What can and can’t be treated on Summer Health?
For a full list of what we treat and do not treat, please see refer to our site here.
Can Summer Health treat ear infections?
Summer Health can treat ear infections only if the parent has a diagnostic tool that allows the pediatrician to assess the ear drum. Unlimited members receive WavelyDx kits which can be used to assess the ear drum. Other caregivers may have digital otoscopes that allow them to share videos or photos of the ear drum with a Summer Health pediatrician during the visit.
Can Summer Health treat ear infections?
Summer Health can treat ear infections only if the parent has a diagnostic tool that allows the pediatrician to assess the ear drum. Unlimited members receive WavelyDx kits which can be used to assess the ear drum. Other caregivers may have digital otoscopes that allow them to share videos or photos of the ear drum with a Summer Health pediatrician during the visit.
Can Summer Health treat ear infections?
Summer Health can treat ear infections only if the parent has a diagnostic tool that allows the pediatrician to assess the ear drum. Unlimited members receive WavelyDx kits which can be used to assess the ear drum. Other caregivers may have digital otoscopes that allow them to share videos or photos of the ear drum with a Summer Health pediatrician during the visit.
How do prescriptions work with Summer Health?
Not every visit requires a prescription. If our provider determines one is necessary, they will send it through our trusted partner, Photon Health. You can select your preferred local pharmacy, making it easy to pick up your child's medication quickly.
How do prescriptions work with Summer Health?
Not every visit requires a prescription. If our provider determines one is necessary, they will send it through our trusted partner, Photon Health. You can select your preferred local pharmacy, making it easy to pick up your child's medication quickly.
How do prescriptions work with Summer Health?
Not every visit requires a prescription. If our provider determines one is necessary, they will send it through our trusted partner, Photon Health. You can select your preferred local pharmacy, making it easy to pick up your child's medication quickly.
Can Summer Health treat strep throat?
Summer Health pediatricians cannot treat strep throat without testing to formally diagnose it. At-home testing is possible through our partner CurieDx. If testing is appropriate, a Summer Health pediatrician will provide you with instructions for using CurieDx during your visit.
Can Summer Health treat strep throat?
Summer Health pediatricians cannot treat strep throat without testing to formally diagnose it. At-home testing is possible through our partner CurieDx. If testing is appropriate, a Summer Health pediatrician will provide you with instructions for using CurieDx during your visit.
Can Summer Health treat strep throat?
Summer Health pediatricians cannot treat strep throat without testing to formally diagnose it. At-home testing is possible through our partner CurieDx. If testing is appropriate, a Summer Health pediatrician will provide you with instructions for using CurieDx during your visit.
Can I get a prescription for ADHD medication?
Summer Health cannot prescribe controlled substances liked ADHD medications at the moment.
Can I get a prescription for ADHD medication?
Summer Health cannot prescribe controlled substances liked ADHD medications at the moment.
Can I get a prescription for ADHD medication?
Summer Health cannot prescribe controlled substances liked ADHD medications at the moment.
Can I get a prescription refill for Epi Pens?
Summer Health can write refill prescriptions for Epi Pens in certain circumstances. All prescriptions are at the discretion of the provider.
Can I get a prescription refill for Epi Pens?
Summer Health can write refill prescriptions for Epi Pens in certain circumstances. All prescriptions are at the discretion of the provider.
Can I get a prescription refill for Epi Pens?
Summer Health can write refill prescriptions for Epi Pens in certain circumstances. All prescriptions are at the discretion of the provider.
Can I get a school excuse note for my child?
Yes, Summer Health providers can write notes for school, daycare, and work. The note is a result of a visit with a Summer Health pediatrician. Be sure to let the provider know if you need an excuse note.
Can I get a school excuse note for my child?
Yes, Summer Health providers can write notes for school, daycare, and work. The note is a result of a visit with a Summer Health pediatrician. Be sure to let the provider know if you need an excuse note.
Can I get a school excuse note for my child?
Yes, Summer Health providers can write notes for school, daycare, and work. The note is a result of a visit with a Summer Health pediatrician. Be sure to let the provider know if you need an excuse note.
Can I get a prescription refill for Albuterol?
Summer Health can write refill prescriptions for Albuterol in certain circumstances. All prescriptions are at the discretion of the provider.
Can I get a prescription refill for Albuterol?
Summer Health can write refill prescriptions for Albuterol in certain circumstances. All prescriptions are at the discretion of the provider.
Can I get a prescription refill for Albuterol?
Summer Health can write refill prescriptions for Albuterol in certain circumstances. All prescriptions are at the discretion of the provider.
Can Summer Health prescribe immunizations?
Immunizations do not require prescriptions. As a virtual-only service, we do not administer immunizations.
Can Summer Health prescribe immunizations?
Immunizations do not require prescriptions. As a virtual-only service, we do not administer immunizations.
Can Summer Health prescribe immunizations?
Immunizations do not require prescriptions. As a virtual-only service, we do not administer immunizations.