Frequently
asked questions
Frequently
asked questions
Can I text the doctor about more than one child?
Yes, you may text us about all of your children. Cheaper by the dozen.
What happens if I can't get access to a doctor?
Our doctors are busy, but you're our top priority. Give us a nudge at help@summerhealth.com if you haven't heard back in a while and we'll ensure a doctor gets back to you as soon as possible.
Can I call or do a video call with the doctor if I need to?
Coming soon! In the meantime, text us photos and videos and we can help. If something needs to be escalated, our provider will give you additional instructions specifying how and where you can receive in-person care.
What is Summer Health's refund & cancellation policy?
Please note that we bill on a monthly basis. If you would like to cancel before your subscription renews, you may do so at any time. To cancel, log in to care.summerhealth.com and select "Subscription." Click “Manage subscription” and from there you'll see the “Cancel plan” button. Your cancellation will be granted as of the date of request, and you will still be able to use your Summer Health account until the end of the billing period. For refunds, we will review your request and get back to you within 48 hours. If you qualify for a refund, we will honor your cancellation based on your date of request. Refunds of payment will be prorated based on the days of Summer Health Service delivered within the billing month.Please note that you will not be able to restart your subscription yourself. Reach out to us at help@summerhealth.com with the subject “Restart subscription” to reinstate your account.
What is the new pricing plan?
Summer Health is $20/month for unlimited urgent and everyday pediatric care. For Texas Medicaid families with Superior HealthPlan it is $0 cost for you!
What states is Summer Health available in?
Summer Health is currently available in all 50 U.S. states and Washington, D.C. No matter where you are, you can connect with our pediatricians via text to get fast, expert care for your child.
I am on Medicaid, but I don't see my plan listed.
Don't worry—we're expanding to new states as quickly as possible! Join our waitlist, and we'll notify you when we’re covered by your insurance. Or, sign up now for just $20/month to chat with a pediatrician right away.
Can I pay for Summer Health with my HSA or FSA?
We are unable to accept FSA or HSA for monthly billing. This is because HSA and FSA dollars may only be used for services that have been rendered, rather than proactively offered. We may be able to accept FSA and HSA for annual billing. Please reach out to us at help@summerhealth.com if you have any questions.
Will prices increase for existing subscribers?
No, all existing subscribers will have access to Total Care at the previous price. We will also give existing subscribers a one-time exception for unintentional cancellations such as failed payments before requiring our new pricing terms.
What if my gift was bought with the old pricing plan?
If you previously purchased a gift prior to the change in our pricing, we will honor our old pricing for your gift recipient.
Can Summer Health treat urinary tract infections (UTIs)
Standard of care in pediatrics is to begin treatment for a suspected UTI after a urine culture sample has been collected. This needs to be done at a clinic or lab. Our pediatricians cannot prescribe antibiotics without the culture sample collected, even if there is an at-home urine test suggesting possible UTI. However, our pediatricians can help you determine if your child should be seen in person to have this test done.
How do prescriptions work on Summer Health?
If a prescription is needed, our providers will send it through Photon Health, our trusted partner. You'll be able to select your preferred local pharmacy, making it easy and convenient to pick up your child’s medication quickly.
Can I text the doctor about more than one child?
Yes, you may text us about all of your children. Cheaper by the dozen.
What happens if I can't get access to a doctor?
Our doctors are busy, but you're our top priority. Give us a nudge at help@summerhealth.com if you haven't heard back in a while and we'll ensure a doctor gets back to you as soon as possible.
Can I call or do a video call with the doctor if I need to?
Coming soon! In the meantime, text us photos and videos and we can help. If something needs to be escalated, our provider will give you additional instructions specifying how and where you can receive in-person care.
What is Summer Health's refund & cancellation policy?
Please note that we bill on a monthly basis. If you would like to cancel before your subscription renews, you may do so at any time. To cancel, log in to care.summerhealth.com and select "Subscription." Click “Manage subscription” and from there you'll see the “Cancel plan” button. Your cancellation will be granted as of the date of request, and you will still be able to use your Summer Health account until the end of the billing period. For refunds, we will review your request and get back to you within 48 hours. If you qualify for a refund, we will honor your cancellation based on your date of request. Refunds of payment will be prorated based on the days of Summer Health Service delivered within the billing month.Please note that you will not be able to restart your subscription yourself. Reach out to us at help@summerhealth.com with the subject “Restart subscription” to reinstate your account.
What is the new pricing plan?
Summer Health is $20/month for unlimited urgent and everyday pediatric care. For Texas Medicaid families with Superior HealthPlan it is $0 cost for you!
What states is Summer Health available in?
Summer Health is currently available in all 50 U.S. states and Washington, D.C. No matter where you are, you can connect with our pediatricians via text to get fast, expert care for your child.
I am on Medicaid, but I don't see my plan listed.
Don't worry—we're expanding to new states as quickly as possible! Join our waitlist, and we'll notify you when we’re covered by your insurance. Or, sign up now for just $20/month to chat with a pediatrician right away.
Can I pay for Summer Health with my HSA or FSA?
We are unable to accept FSA or HSA for monthly billing. This is because HSA and FSA dollars may only be used for services that have been rendered, rather than proactively offered. We may be able to accept FSA and HSA for annual billing. Please reach out to us at help@summerhealth.com if you have any questions.
Will prices increase for existing subscribers?
No, all existing subscribers will have access to Total Care at the previous price. We will also give existing subscribers a one-time exception for unintentional cancellations such as failed payments before requiring our new pricing terms.
What if my gift was bought with the old pricing plan?
If you previously purchased a gift prior to the change in our pricing, we will honor our old pricing for your gift recipient.
Can Summer Health treat urinary tract infections (UTIs)
Standard of care in pediatrics is to begin treatment for a suspected UTI after a urine culture sample has been collected. This needs to be done at a clinic or lab. Our pediatricians cannot prescribe antibiotics without the culture sample collected, even if there is an at-home urine test suggesting possible UTI. However, our pediatricians can help you determine if your child should be seen in person to have this test done.
How do prescriptions work on Summer Health?
If a prescription is needed, our providers will send it through Photon Health, our trusted partner. You'll be able to select your preferred local pharmacy, making it easy and convenient to pick up your child’s medication quickly.
Can I text the doctor about more than one child?
Yes, you may text us about all of your children. Cheaper by the dozen.
What happens if I can't get access to a doctor?
Our doctors are busy, but you're our top priority. Give us a nudge at help@summerhealth.com if you haven't heard back in a while and we'll ensure a doctor gets back to you as soon as possible.
Can I call or do a video call with the doctor if I need to?
Coming soon! In the meantime, text us photos and videos and we can help. If something needs to be escalated, our provider will give you additional instructions specifying how and where you can receive in-person care.
What is Summer Health's refund & cancellation policy?
Please note that we bill on a monthly basis. If you would like to cancel before your subscription renews, you may do so at any time. To cancel, log in to care.summerhealth.com and select "Subscription." Click “Manage subscription” and from there you'll see the “Cancel plan” button. Your cancellation will be granted as of the date of request, and you will still be able to use your Summer Health account until the end of the billing period. For refunds, we will review your request and get back to you within 48 hours. If you qualify for a refund, we will honor your cancellation based on your date of request. Refunds of payment will be prorated based on the days of Summer Health Service delivered within the billing month.Please note that you will not be able to restart your subscription yourself. Reach out to us at help@summerhealth.com with the subject “Restart subscription” to reinstate your account.
What is the new pricing plan?
Summer Health is $20/month for unlimited urgent and everyday pediatric care. For Texas Medicaid families with Superior HealthPlan it is $0 cost for you!
What states is Summer Health available in?
Summer Health is currently available in all 50 U.S. states and Washington, D.C. No matter where you are, you can connect with our pediatricians via text to get fast, expert care for your child.
I am on Medicaid, but I don't see my plan listed.
Don't worry—we're expanding to new states as quickly as possible! Join our waitlist, and we'll notify you when we’re covered by your insurance. Or, sign up now for just $20/month to chat with a pediatrician right away.
Can I pay for Summer Health with my HSA or FSA?
We are unable to accept FSA or HSA for monthly billing. This is because HSA and FSA dollars may only be used for services that have been rendered, rather than proactively offered. We may be able to accept FSA and HSA for annual billing. Please reach out to us at help@summerhealth.com if you have any questions.
Will prices increase for existing subscribers?
No, all existing subscribers will have access to Total Care at the previous price. We will also give existing subscribers a one-time exception for unintentional cancellations such as failed payments before requiring our new pricing terms.
What if my gift was bought with the old pricing plan?
If you previously purchased a gift prior to the change in our pricing, we will honor our old pricing for your gift recipient.
Can Summer Health treat urinary tract infections (UTIs)
Standard of care in pediatrics is to begin treatment for a suspected UTI after a urine culture sample has been collected. This needs to be done at a clinic or lab. Our pediatricians cannot prescribe antibiotics without the culture sample collected, even if there is an at-home urine test suggesting possible UTI. However, our pediatricians can help you determine if your child should be seen in person to have this test done.
How do prescriptions work on Summer Health?
If a prescription is needed, our providers will send it through Photon Health, our trusted partner. You'll be able to select your preferred local pharmacy, making it easy and convenient to pick up your child’s medication quickly.