Frequently Asked Questions

Can I text the doctor about more than one child?

Yes, you may text us about all of your children. Cheaper by the dozen.

What happens if I can't get a doctor within 15 minutes? 

Our doctors are busy, but you're our top priority. Give us a nudge if you haven't heard back in a while. If it's been more than 24 hours, we'll give you a full refund on your month and ensure that we still answer your question.

Can I call or do a video call with the doctor if I need to?

Right now, we're all message-based. That's our superpower for providing quick, easy, white-glove care. If something needs to be escalated, our provider will give you additional instructions specifying how and where you can receive in-person care.

What is Summer Health's refund and cancellation policy?

To request a cancellation of your Summer Health service, please email refunds@summerhealth.com. We will review your request and get back to you within 48 hours. If you qualify for a cancelation, we will honor your cancelation based on your date of request. Refunds of payment will be pro-rated based on the days of Summer Health Service delivered.

Does Summer Health guarantee access to a doctor within 15 minutes?

Summer Health aims to deliver a 15 minute response time to all patients, but we are not currently able to guarantee that in all 50 US states. We are confident in our ability to deliver a 15-minute response time in CA, CO, FL, OH, MI, NJ, NV, NY, PA, TX, and WA. In all other states, we are confident in our ability to deliver a response time in less than 24 hours and we continue to work to add coverage.

Can I pay for Summer Health with my HSA or FSA?

Yes, you can use your HSA or FSA debit card to pay for your Summer Health subscription.

I'm a physician interested in providing care with Summer Health. How do I get involved?

We'd love to chat with you! Reach out to us at providers@summerhealth.com to express your interest. We'll be in touch shortly to discuss further.